The ability to deliver to all Museum visitors an exceptional level of customer service at all times is fundamental to this position. As the first face of the Museum to the public, the receptionist must be helpful, welcoming, knowledgeable, and informative. The position is required to make all visitors welcome and knowledgeable about how to approach, engage, and benefit from the experiences they are about to encounter. Must be self-motivated and proactive, with excellent communication and people skills and an attention to detail. Fluency in Spanish is a plus.
Purpose: To enhance visitor experience and satisfaction through knowledge and understanding of the opportunities available at the Museum. Meet, greet, and direct all visitors and tour groups; invite guests to join the Museum; promote Museum events and programs; process admissions, memberships, and group tour and ticket sales; gather statistical information from our visitors via visitor survey questions; answer or delegate customer queries both face-to-face and over the telephone.
Shifts: Flexible noncontinuous schedule of less than 25 hours per week. Various shifts between 10:30 a.m. and 4 p.m., Thursday to Sunday. Mostly weekends needed.
Rate: The position pays $16.50 per hour.
Primary Duties:
- Keeps informed of all Museum-related information regarding exhibitions, membership, special events, programs, procedures, and protocols in order to provide optimal customer service.
- Greets and directs all visitors, guests, and tour groups
- Actively promotes membership and participation in events and programs.
- Processes admissions and all paperwork and payments for all other transactions, such as tour groups, memberships, program registrations, and ticketed events. Learn the Altru system for processing admissions. Process Visitor Registration.
- Dispenses tickets and updates reservation lists (for lectures, camps, and courses).
- Facilitates the gathering of statistical information from our visitors
- Answers telephone and general questions; directs calls to appropriate staff and/or takes messages as necessary
- Performs daily reconciliation of cash register
- Cross trained in point-of-sale procedures to assist with Store sales as necessary
- Performs other tasks as assigned by the Visitor Services Coordinator
Education and Experience:
- A high-school graduate with an interest in art and artists is needed, with some retail sales or customer service experience. Able to pass a criminal background check.
To Apply:
Please submit your resume and cover letter to: hr@allentownartmuseum.org
The Allentown Art Museum is an equal opportunity, equal access employer, fully committed to achieving a diverse and inclusive workplace.