Department:     Development and Communications
Reports to:        Vice President of Development

The Manager of Membership is responsible for overseeing the Membership program, including overall strategic planning, management, growth, reporting, analysis, and communications.

RESPONSIBILITIES

Program Management

  • Develop and implement plans for Membership retention, acquisition, and upgrades to meet or exceed annual Membership revenue budget and goals, including Museums for All.
  • Partner with all Museum departments to create an annual plan for cultivation opportunities for Members, including exhibition previews, Museum programs, day-trips, tours, and other special events for Members.
  • Manage monthly Membership renewal mailings and communications.
  • Deliver accurate and timely fulfillment of Membership gift processing, acknowledgments, and Member requests in the Versai database.
  • Prepare analytical reports to measure results of Membership campaigns, retention, and growth.
  • Serve as the primary customer relations contact for Members. Work with Visitor Services as a front-line representative to ensure Membership on-site sales, including weekends and evenings.
  • Regularly evaluate Membership program services, benefits, and policies as related to Member retention and acquisition.
  • Write copy for invitations, monthly Membership renewal letters and emails, promotional materials, and Member pages on website, and online presence for Members through social media.
  • With the Vice President of Development, develop and maintain annual budget for the Membership program.
  • Oversee volunteers and interns working on Membership-related projects.

Other duties as assigned, including assistance with other Development projects and annual benefit events.

 

QUALIFICATIONS

  • Bachelor’s Degree preferred, or 3-5 years related experience in areas of nonprofit, membership, development, marketing, or sales.
  • Enthusiastic and outgoing personality with high level of customer service and sales skills.
  • Working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, Power Point)
  • Database experience required—Versai, Raiser’s Edge, Altru, DonorPerfect or similar database management system.
  • Strong project management and organizational abilities, excellent oral and written communications and attention to detail.
  • Ability to multi-task and work well under pressure to meet competing deadlines.
  • Self-motivated and a team-player who works collaboratively across the Museum.
  • Vision, creativity, and an entrepreneurial spirit are important in this position.

This position is full time, salaried with benefits; evenings and weekend work throughout the year.

 

To Apply:

Please forward a completed Employment Application or resume and submit it to hr@allentownartmuseum.org.

The Allentown Art Museum is an equal-opportunity, equal-access employer, fully committed to achieving a diverse and inclusive workplace.

 

About the Allentown Art Museum:

The Allentown Art Museum, is an AAM-accredited museum with a permanent collection comprised of approximately 20,000 works of art. For over 85 years, the Allentown Art Museum has been a vital arts and educational institution in the greater Lehigh Valley. The mission of the Museum is to enrich the lives of the widest possible audience of visitors by engaging, informing, and inspiring them through the activities of collecting, preserving, studying, exhibiting, and interpreting important works of visual art.